Telerik RadWindow Licensing

One software license is required per developer.
You may install the product on more than one machine as long as each developer has their own license. This allows you to install it on your work, home and laptop machines. Run-time royalty free.

Subscription includes new features and fixes released by Progress Telerik for 12 months.

Support Plans - There are 3 support plans available: Lite, Priority and Ultimate.
Support is provided for 12 months and can be renewed on an annual basis as part of a Subscription Renewal or Upgrade purchase.

Lite Support Includes

  • 72 hour response time (Monday-Friday)
  • Online ticketing system
  • 10 incidents per year
  • Unlimited bug and feature requests
  • Access to community forum

Priority Support Includes

  • 24 hour response time (Monday-Friday)
  • Online ticketing system
  • Unlimited incidents per year
  • Unlimited bug and feature requests
  • Access to community forum

Ultimate Support Includes

  • 24 hour response time (Monday-Friday)
  • Ticket pre-screening
  • Online ticketing system
  • Unlimited incidents per year
  • Unlimited bug and feature requests
  • Access to community forum
  • Phone assistance
  • Remote web assistance
  • Issue escalation

Important - Please note that there may be a delay before you can use this software as a unique License key needs to be generated using your order details.

Renewals and Upgrades

  • Early - up to 60 days before the current expiration date, the new expiration date will be calculated based on the original order date.
  • Standard - up to 60 days after the current expiration date, the new expiration date will be calculated based on the original order date (backdated).
  • Welcome Back - more than 60 days after your subscription expired, the new subscription expiration date will be calculated based on the date of purchase of the Welcome Back Renewal or Upgrade.