VisualSP Enterprise Features

Help delivered right from the web browser.
In-Context Learning
Guide users every step of the way with a simple walkthrough.
Interactive Walkthroughs
Short videos inform users of important announcements or tips.
Pop-Up Videos
Quick interaction points make it easy to access help.
Inline Help
Capture their attention with important alerts.
Alerts and Notifications
Highlight important announcements with banners.
Announcement Banners
Illustrate ROI for your customer with full usage reporting.
Full Usage Analytics Reporting
Help delivered right from the web browser.

Help delivered right from the web browser.

Whenever your employees need help in Microsoft 365, they simply click on the VisualSP “Help tab”, view the help item, and continue with the task at hand.

This means they avoid:

  • Figuring out where to look.
  • What to call the thing they’re working on and how to spell it.
  • Which version the help article matches.
Guide users every step of the way with a simple walkthrough.

Guide users every step of the way with a simple walkthrough.

A walkthrough is a microlearning guide that appears as an overlay. Give your users their very own on-demand personal coach who will guide them through important learning points.

You get:

  • Pre-built walkthroughs supplied and maintained by VisualSP.
  • Completely customizable so you can edit existing walkthroughs.
  • Build your own step-by-step walkthroughs.
Short videos inform users of important announcements or tips.

Short videos inform users of important announcements or tips.

Videos are an ideal learning tool for users who like to learn by watching. The video window can be popped out easily so users can watch while they perform their tasks.

You get:

  • Countless training videos already hooked up within the system.
  • Custom videos such as a message from your CXO.
  • Videos can be hosted by you internally or externally anywhere on the web.
Quick interaction points make it easy to access help.

Quick interaction points make it easy to access help.

Provide on-demand information and help for elements on your pages by placing inline help icons quickly and easily wherever you want.

Help to:

  • Make the discovery process intuitive by providing visual clues for any page element.
  • Un-frustrate your users with interaction points that make it easier to access help.
  • Deliver support at the moment of need.
Capture their attention with important alerts.

Capture their attention with important alerts.

Your users may ignore company email messages, absentmindedly deleting important announcements. VisualSP enables you to automatically load messages on top of their application as a pop-up that is tracked when clicked.

This helps:

  • Increase the efficiency of your messaging for important, company-wide notifications.
  • Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen.
Highlight important announcements with banners.

Highlight important announcements with banners.

VisualSP’s announcement bar displays a custom message at the top or bottom of any Microsoft 365 application.

You get:

  • A great way to announce important updates that would usually be missed if sent by email.
  • Custom announcements can be shown at exactly the right time you need, for the exact duration required.
  • Rest easy knowing that your announcements will be displayed.
Illustrate ROI for your customer with full usage reporting.

Illustrate ROI for your customer with full usage reporting.

Never be in the dark wondering about what type of help your users are looking at. These analytics can be compiled to create a customer performance report to help you illustrate ROI and identify new opportunities for training and support.

VisualSP offers:

  • Full usage reporting of exactly which applications your users are clicking on.
  • See what searches they are making in the help system.
  • Full report of which help items are being utilized and which are not.