Download Queries

Listed here you will find answers to common queries about Downloading. If you need further assistance please contact us.

Q: What is the downloading speed of the conventional modems?
A: Download times vary depending on the size of the program and type of Internet connection you're using. For example, a 1 MB program would take:
28.8 k modem - 5 to 7 minutes
56 k modem - less than 4 minutes
ISDN - less than 3 minutes
T1 - just a few seconds
DSL - just a few seconds
Cable - just a few seconds

Q: Can I download using a Proxy Server or a Firewall?
A: Our system has been created to allow your product to be purchased and downloaded using existing Internet standards. We have designed our download manager to work seamlessly with proxies and Internet caching devices. The ComponentSource Download Manager has the choice of running FTP or HTTP protocols to collect the software you purchased. If your Firewall blocks FTP, try using HTTP instead.

Q: I have purchased a product, run the download manager to collect them - but I cannot find where the products have gone?
A: The default download directory is C:\CS but you are given the option to change this if you prefer. Inside that directory you will see a product directory which holds the installation disks. Inside Disk 1 of each product you should be able to see a setup.exe which will install your product.

Q: I have lost my download manager, where is it?
A: Visit the "My Account" area of our Web site, logon and view your orders. Select the appropriate order and open it. You can then hit the "Download Now" button and obtain another one.

Q: I have lost my product, what should I do?
A: We store a backup copy of every product that you buy and download from us. To view your previous orders select "My Account" at the top of the page, logon and use the menu options to re-download your order.

Q: I keep getting an error message when I try to buy or unlock a product - what should I do?
A: Make a note of the error number (usually found at the end of the error message) and the circumstances when you get the error, contact us and explain the problem to one of our technical support specialists.

Q: I purchased a product a few weeks ago - but now when I run my download manager it says my order has expired. What's wrong?
A: Please contact us and we will switch it back on for you. For security reasons we "expire" download managers after a fixed period of time.